Call Coordinator Job Description
Keller Williams Premier Realty – North Suburban
Job Standards
Primary Objectives – What are the major objectives or outcomes to be accomplished by this person?
Answer phone properly with warmth and friendliness
Greet everyone with a smile—be positive and cheerful
Assist management team
Regular Work Activities – What are the most frequent and most essential work activities in this job?
Greeting everyone in a positive manner
Answering the phone correctly
Properly routing phone calls
Schedule showings for actively listed properties
Data entry: property listings & updates
Assisting management team
Receive and sort mail and deliveries
Maintain appearance of reception area
Key Skills - What behavioral traits, attitudes, and skills are required?
Positive attitude
Great verbal and communication skills
Neat, clean, professional appearance
People Contacts and Interactions – What are the primary people contacts in this job?
Sales Associates – daily
MCA – daily
Assistant MCA - daily
Team Leader – daily
Job Requirements
Experience, Training, and Education – What prior work and life experience will help the person in this role succeed? (Education, industry-specific, sales, administrative, management, customer-service)
High school graduate
Phone skills and experience
People skills and experience
Computer skills
Narrative
The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service, and remain satisfied with the service provided by the Market Center.
The Call Coordinator will need to have a relationship-based, positive attitude and approachable demeanor.
The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible to guests without neglecting the phones.
The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business.
The Call Coordinator will assist in the management of the office by providing support and feedback to the Team Leader and MCA on all matters affecting the productivity and operation of the Market Center.
Notes:
Behavioral Requirements
Call Coordinator/Receptionist—JAR = 2936 “Highly Sociable or Congenial”
Most dominant trait is strong need to interact with people and be received favorably.
Low V1 Takes a process-oriented approach to risks and unfamiliar situations; prefers cautious, deliberate decision-making; avoids management assignments
High V2 Enjoys persuading others; gregarious and optimistic; typically friendly and aims to be well-liked; draws energy from working with people
Low V3 Demonstrates strong sense of urgency and responsiveness; thrives in a fast-paced environment with change and diversity; often restless
Mid V4 Mildly structured; appreciates the details within the context of the “big picture”; considers other perspectives and opinions before delivering decisions
Preferred DISC = ISC
Low D Prefers parameters of authority to be set before making decisions; prefers to operate as part of a team
High I Energized by people and opportunities to motivate and persuade; confident and outgoing; excellent communicator
High S Prefers safe and stable environment with few changes; prefers harmonious relationships; pleasant and agreeable
Mid-Hi C Conscientious about the quality of their work; works hard to avoid criticism and disapproval
